Retirement village resales
Pluss runs each resale in one record, from notice to payout. Your team sees who owns each step and when it is due. The family follows the same steps in your village's app.
30 minutes with Shaun Alexander, our Chief Revenue Officer. Bring your current resale checklist.
"From a manager's point of view, the app has been priceless. It's like having an admin on my team."
"Since introducing the app, we haven't received a single handwritten maintenance request. We don't ever lose track of an outstanding job now."
Why resales stall
Maintenance finishes the reinstatement. Nobody tells sales the unit is ready to relist.
Finance needs the condition report, and it's sitting in someone's inbox.
State law sets your notice and payment timeframes. Nobody looks until they're close.
Each call means someone digs through emails to find out where things are at.
Clocks and tasks
Record a resident's notice and Pluss opens their resale record. The notice period clock starts straight away, using the period set for your village.
Each stage comes with its own tasks. Every task has an owner and a due date. When someone ticks one off, Pluss records who did it and when.
Finance enters the exit figures, such as the ingoing contribution, DMF and refund due, against the same record.
Documents and audit log
Pick a bundle, such as your Exit Pack with the exit entitlement estimate, and send it by email and text. The family opens it from their own secure link and can read it before anything is signed.
If something is unclear, they ask a question from the same page, and it lands on the resale record.
Pluss sends reminders at 3, 7 and 14 days. The event log shows every send, open, reminder and question, with who did it and when.
With DocuSign connected, documents can go out for signature too.
What this looks like on a Tuesday
On Monday, Jim records Joan's notice. Pluss starts the notice period clock and puts four tasks on Jim's list.
He sends the exit pack to Joan's son, David, by email and text from the same screen.
On Tuesday morning the event log shows David has opened it. He checks the app and sees it's at Notice Given. Nobody has had to chase anyone.
For operators with more than one community
We agree the stages, tasks and documents with your corporate team once. Every community then starts from that same setup.
Setting up the system takes days. We train your staff and residents, so each community is live within weeks.
Questions
Yes. Every stage name is editable. You can also reorder or switch off stages, and give each one its own owner, tasks and entry requirements.
Yes. You set the notice period for each village to match your contracts and state law. Staff can extend or cancel the clock on the resale record.
No. Your finance team enters the figures, such as the ingoing contribution, DMF and refund due. Pluss records them against the resale so everyone works from the same numbers.
Yes. An envelope can go to more than one person, such as the resident's son and their solicitor.
No. Families use the same Pluss app your residents use, with your village's branding.
Yes. Pluss can connect to your finance system. Tell us which one you use and we'll show you how it works on the demo.
Setting up the system takes days. We train your staff and residents, so your community is live within weeks.
For enterprise operators, we work with your corporate team so decisions and setup happen once. Every community then rolls out on time, on the same blueprint.
Pluss is ISO27001:2022 certified.
Shaun is our Chief Revenue Officer. Pick a time that suits you and bring your resale checklist.
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